Support

Contact

Please include the word you looked up, what you expected, what happened, your app version, and your iOS version. Do not send Apple Account credentials, purchase receipts, transaction identifiers, tax information, bank information, or other sensitive personal information.

Purchases

For a missing Advanced Japanese, French, or Hebrew lifetime purchase, open that language under Settings → Purchases and select Restore Purchases. Restoration asks Apple’s StoreKit to synchronize purchases. Use the same Apple Account that made the purchase.

Each language is an independent one-time purchase. Family Sharing is unavailable. TestFlight purchases use Apple’s Sandbox without charges and do not grant future production ownership.

Apple processes purchases, refunds, billing, and purchase status. For billing or refund requests, use Apple’s Report a Problem service.

Response expectations

Support is provided by email only. We aim to reply within five business days in Japan, but this is a target rather than a guaranteed service level. Japanese public holidays and the Christmas and New Year holiday period from December 24 through January 3 are not counted as business days.

Privacy requests

For access, correction, or deletion requests concerning support correspondence, email privacy@onomori.app. See the Privacy Policy for details.