Contact
Email support@onomori.app.Please include the word you looked up, what you expected, what happened, your app version, and your iOS version. Do not send Apple Account credentials, purchase receipts, transaction identifiers, tax information, bank information, or other sensitive personal information.
Purchases
If Advanced Japanese is available in your build and a prior purchase is missing, use Restore Purchases in the Advanced Japanese store. Restoration asks Apple’s StoreKit to synchronize purchases for the Apple Account signed in to the App Store.
Manage or cancel a subscription using Apple’s subscription management page. Buying lifetime access does not cancel an existing subscription.
Apple processes purchases, refunds, billing, and subscription status. For billing or refund requests, use Apple’s Report a Problem service.
Response expectations
Support is provided by email only. We aim to reply within five business days in Japan, but this is a target rather than a guaranteed service level. Japanese public holidays and the Christmas and New Year holiday period from December 24 through January 3 are not counted as business days.
Privacy requests
For access, correction, or deletion requests concerning support correspondence, email privacy@onomori.app. See the Privacy Policy for details.